Terms of Use

1.General Information and Rules

These rules are applied to purchases made in the internet shop www.tarte.lv (hereinafter e-shop).

By purchasing goods in the e-shop between you (hereinafter Customer) and SIA Tarte, Registration No.43603073232, VAT Registration No. 43603073232, Registered address: “Laucini” Vilce Parish, Jelgava County LV 3026 (hereinafter Seller) is concluded distance contract (hereinafter Distance Contract). The rules of the Distance Contract are set out below.

By purchasing goods in the e-shop you acknowledge that you are acquainted with and agree with the Rules of Distance Contract. If the Customer has any questions connected with Terms of Use and/ or Distance Contract, the Customer should get in touch with the Seller by sending an e-mail to [email protected] unless otherwise specified. All content that is published in e-shop is SIA Tarte private property.

Distance Contract is concluded (enters into force) at the moment when the Customer has arranged the order in e-shop and the Seller has sent confirmation and/or advance invoice to the Customer’s e-mail address.

2. Ordering of Goods and Pricing Policy

The Customer places the order in e-shop by selecting goods and their amount. The Seller on receiving this information gets in touch with the Customer by sending confirmation to the Customer’s e-mail address. If any of the Customer’s chosen products are not available, the Seller let the Customer to know that before issuing an invoice.

The price for all goods is indicated with VAT. The currency of the transactions is euro (EUR).

Payment is carried out during the period of confirmation of the order via internet banking.

If the Customer chooses to collect the order on-site in Tarte, it is possible to pay via internet banking or on-site when collecting the order (both paying by card or in cash).

The invoice is prepared electronically and is valid without signature. If the Customer wishes to make any changes in the order, it should get in touch with the Seller by sending the e-mail to  [email protected]

Purchased goods could be received free of delivery charge in SIA Tarte sweet shop at 26, Matera Street, Jelgava, Latvia; or with delivery to any parcel locker in Latvia supported by SIA OMNIVA, SIA PDP Latvia or State JSC Latvijas Pasts. The Seller commits itself to send out the order within 2-3 workdays after placing the order (taking into account that on Saturdays, Sundays and State Holidays of Latvia orders are not sent out or delivered unless the Seller has not informed the Customer about other reason for delay of delivery related to the Seller).

Delivery costs depend on each specific way of delivery. Delivery costs are shown when the Customer chooses the way of delivery.

5. Right of Withdrawal and Return Policy

The Customer has a right to renounce the goods within 14 days from the moment of receipt, announcing it to the Seller by e-mail to [email protected]

In order to apply for the exchange of the goods or the return of money the Customer should immediately after receiving the goods ascertain the faults in photos and inform the Seller about the faults within 24 hours after receiving the goods by sending the email to [email protected]

The Customer’s obligation is within 7 days after sending the rejection letter return goods to the Seller. All expenses related to the returning of the goods to the Seller covers the Customer.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that “consumer is responsible for preservation of the quality and safety of goods during the term of realization of the rejection rights”. The Seller reserves the right to refuse the Customer to use the rejection rights or withhold compensation payments in case if the product is damaged, opened, it has expired, if the product is not in the original packaging or its packaging is significantly damaged.

If the Customer chooses to receive money back for the purchase, transfer will be carried out to the bank account from which the payment was made. The return of the money takes place within 14 days from the day the goods were received.